Refund and Returns Policy

We understand that sometimes a product may not meet your expectations, and we want our return process to be clear and fair. This policy explains when returns and refunds are accepted and how they are handled for purchases made through our baby store.

Return Timeframe

Customers may request a return within 30 days of receiving their order. Return requests submitted after this period may not be eligible for approval.

Eligibility for Returns

To qualify for a return, items must be in their original condition. This means the product should be unused, unworn, unwashed, and free from any signs of damage or alteration. Original tags, labels, and packaging must be included with the return. Items that do not meet these conditions may not be accepted.

Items Not Eligible for Return

Certain items are not eligible for return or refund. These include items marked as final sale, clearance items unless they arrive defective, gift cards, and products that show damage due to improper use, washing, or care after delivery. These exclusions are in place to maintain hygiene and product integrity, especially for baby-related items.

How to Request a Return

To start a return, please contact us within 30 days of delivery using the contact information provided below. When reaching out, include your order number, the item or items you wish to return, and a brief explanation of the reason for the return. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an item arriving defective or incorrect. We recommend using a trackable shipping method when sending returns. We are not responsible for return packages that are lost or damaged in transit.

Refund Processing

Once a returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method used at checkout. Refunds are typically processed within 5 to 7 business days after inspection. Original shipping fees are not refundable unless the return is the result of an error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please contact us before returning the product. Exchanges are subject to product availability, and we cannot guarantee that replacement items will be in stock at the time of the request.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. In such cases, we will review the issue and arrange a replacement or refund where appropriate, at no additional cost to you.

Late or Missing Refunds

If you believe your refund has not been received after the stated processing time, please first check with your bank or card provider, as processing times can vary. If the issue remains unresolved, you may contact us for further assistance.

Contact Information

For questions regarding returns, refunds, or exchanges, you can reach us using the details below:

Business Name: Tiny Treasures Shop LLC
Address: 2718 S 4th Ave, Yuma, AZ 85364, United States
Phone: +1 928-344-1652
Email: support@tinytreasuresshopllc.com

We aim to respond to return and refund inquiries within 24 to 48 business hours during regular business days.